Privacy Policy

We collect the following types of information when you use our site or make a purchase:

• Account Information: Name, email address, password (hashed), and profile preferences when you create an account.
• Order Information: Shipping address, billing address, payment method type (not card numbers), and order history.
• Usage Data: Pages visited, time on site, referring URLs, browser type, and device information (collected automatically).
• Communications: Emails, support messages, and newsletter subscriptions.
• Affiliate/Partner Data: Referral codes, clicks, conversions, and commission tracking if you participate in our affiliate program.

In accordance with PIPEDA, we obtain your consent before collecting, using, or disclosing your personal information. By using our website or making a purchase, you consent to the collection and use of your information as described in this policy. You may withdraw your consent at any time by contacting us, subject to legal or contractual restrictions.

• To process and fulfill your orders
• To send order confirmation, shipping, and tracking notifications
• To manage your account and provide customer support
• To send newsletters and promotional emails (opt-out available at any time via CASL-compliant unsubscribe)
• To improve our website, products, and services
• To detect fraud and ensure security
• To comply with legal obligations under Canadian law
• To track affiliate referrals and calculate commissions

EVO Labs Research Canada does not directly collect or store credit/debit card information. All payment processing is handled by PCI-compliant third-party processors. We accept Interac e-Transfer, cryptocurrency, credit/debit cards, and other payment methods. Payment method details you provide are used solely to process your payment.

We do not sell, rent, or trade your personal information. We may share data with:

• Shipping providers (Canada Post, Purolator) — for order fulfillment within Canada
• Email service providers — for transactional and marketing emails (CASL-compliant)
• Analytics providers — for site improvement (anonymized data)
• Legal authorities — when required by Canadian law

Your personal information is stored and processed within Canada wherever possible. If any data is transferred outside of Canada, we ensure adequate protections are in place in accordance with PIPEDA.

We use cookies and similar technologies for:

• Keeping you logged in (session cookies)
• Remembering your shopping cart
• Affiliate tracking (30-day referral window via __evo_aff cookie)
• Analytics and performance monitoring

You can disable cookies in your browser settings, though some features may not function correctly.

We retain your personal data for as long as your account is active or as needed to provide services. Order records are retained for 7 years for legal/tax compliance with CRA requirements. You may request deletion of your account and associated data at any time by contacting us.

Under Canadian privacy law, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent to the collection, use, or disclosure of your personal information
• Opt out of marketing communications
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, email support@evolabsresearch.ca. We will respond within 30 days as required by PIPEDA.

EVO Labs Research Canada does not sell to or knowingly collect data from individuals under 18 years of age. Our products are intended for qualified research use only by adults. If you believe a minor has provided us with personal information, please contact us immediately.

We implement industry-standard security measures including SSL/TLS encryption, hashed passwords, and restricted access to personal data. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We may update this Privacy Policy periodically. Material changes will be communicated via email or prominent notice on the site. Continued use of the site after changes constitutes acceptance of the updated policy.

For privacy-related questions or requests:
EVO Labs Research Canada
100 King Street West, Suite 5600, Toronto, ON M5X 1C9
Email: support@evolabsresearch.ca
Phone: (647) 555-0199

You may also contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca if you have concerns about our privacy practices.